WHO WE ARE
Getaline S.r.l was founded in 2007
We operate within an extended network offering maximum flexibility. Our team, made up of multilingual collaborators, deals with national and international projects through all the contact tools.
Our staff is very reactive and capable of guaranteeing extremely fast start-up times and quick developments.
Our Customers meet a competent interlocutor in every phase of the project.
A team composed of qualified collaborators who work with us on a continuous basis is created for each work project. This increases the motivation of collaborators, promotes group work and enables to always allocate the best and most specific skills in each phase of the project, creating the foundation for effective feedback to the Customer.
GETALINE YOUR VOICE
The call center service is undoubtedly one of the most important tools for Customer Relationship Management. The reason is simple: it represents the meeting point among all areas of the company and provides different processes around the Customer service.
“Just get connected” is our company’s maximum. Our mission is
to make the services and Customer assistance easier and more effective, developing contact strategies with our Customers according to specific targets.
In support of these activities, an IT staff specialized in the creation and the management of large db under the banner of distance selling services, gives our projects an irreproachable added value.
4 SERVICES IN ONE!
- Get a service! We are able to offer all the interactions of a major sales hub through e-commerce and mail order sales.
- Get a line! We manage more than 4 million telephone contacts!
- Get a page! Our printing center is one of the largest in Piedmont! We elaborate almost 50 million pages and about 2 million enveloped letters.
- Get a link! We lend ourselves as a manager for the collection and processing of e-commerce orders, for the processing of pre- and post-sales contacts, for the creation, selection and forwarding the newsletter campaigns.
7 reasons
TO CHOOSE GETALINE
Experience
You will benefit from our many years of experience and successes in the communication with Customers.
Maximum availability
Our employees are available to your Customers through all the contact tools 365 days a year.
Quality
A clear and defined quality management of all processes, combined with the professionalism of our employees, creates high level communications with Customers.
Flexibility
We can quickly adjust the number of employees required within our network and ensure a high level of service performance.
Speed
A direct connection to the Customers’ systems for a fast and reliable service.
Profitability
The cost transparency is possible thanks to the unambiguous clustering of the accounts based on a clear contact management.
Controlling
Regular reports on the activity performance. The personal contact of the management greatly contributes to the quality of service.
QUALITY CERTIFICATES
the first place in the Digital Customer Service category
Just get connected
Ask more information by filling out the form on the contact page and you will be contacted by our staff.